Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the collected information to:

• Provide Core Services: Find nearby parking spots, display real-time availability, and enable booking functionality
• Personalization: Save your favorite locations, remember your preferences, and provide personalized recommendations
• Location Services: Use GPS data to show nearby parking options and provide turn-by-turn navigation
• Account Management: Create and maintain your user account, enable authentication, and manage your profile
• Payment Processing: Handle subscription payments, process parking fees, and manage billing
• Customer Support: Respond to your inquiries, troubleshoot issues, and provide technical assistance
• App Improvement: Analyze usage patterns to enhance features and fix bugs
• Communication: Send important updates about your bookings, account changes, and service announcements

3. Third-Party Services Integration

ParkGet integrates with several third-party services to provide you with the best experience:

🗺️ Google Services

• Google Maps API: For displaying maps, finding parking locations, and navigation
• Google Places API: For searching and discovering parking spots with real-time data
• Google Authentication: For secure sign-in with your Google account

🍎 Apple Services

• Apple Sign-In: For secure authentication using your Apple ID
• Apple Maps (iOS): Alternative mapping service for iOS users

🔥 Firebase Services

• Firebase Authentication: For secure user management and login
• Firebase Analytics: For understanding app usage and improving performance
• Firebase Crashlytics: For crash reporting and app stability monitoring

4. Data Storage and Security

We implement robust security measures to protect your personal information:

• Encryption: All sensitive data is encrypted both in transit and at rest
• Secure Storage: Your data is stored using encrypted local storage and secure cloud services
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• Regular Updates: We regularly update our security protocols and conduct security audits
• Password Protection: Your password is hashed and salted using industry-standard algorithms

5. Location Data and Privacy

Location data is essential for ParkGet's core functionality:

• Permission-Based: We only access your location when you grant permission
• Purpose-Specific: Location data is used solely for finding nearby parking and navigation
• User Control: You can disable location services in your device settings at any time
• Precision Control: We request only the location precision necessary for our services
• Temporary Storage: Location queries are stored temporarily for performance and not permanently linked to your identity

6. Your Privacy Rights and Controls

You have complete control over your personal information:

📊 Data Access and Portability

• Request a copy of all your personal data
• Export your favorite locations and parking history
• Download your account information in a portable format

✏️ Data Correction and Updates

• Update your profile information anytime in the app
• Modify your parking preferences and favorites
• Change your communication preferences

🗑️ Data Deletion

• Delete individual parking searches or favorites
• Clear your parking history
• Request complete account deletion

⚙️ Privacy Controls

• Toggle location services on/off
• Manage push notification preferences
• Control data sharing with third-party services
• Adjust analytics and crash reporting settings

7. Subscription and Payment Privacy

For our premium features and subscription plans:

• Secure Payments: All payment processing is handled by certified payment processors
• No Storage: We do not store your full credit card information on our servers
• Subscription Data: We maintain records of your subscription status and billing history for account management
• Refund Processing: Payment data may be retained as required for refund processing and tax compliance

8. Children's Privacy

ParkGet is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and that your data receives adequate protection wherever it is processed.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through:

• In-app notifications
• Email notifications to your registered email address
• Updates posted on our website

11. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contractual Necessity: To provide the parking services you've requested
• Legitimate Interest: To improve our services and provide customer support
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

12. Data Retention

We retain your personal information only as long as necessary:

• Active Accounts: Data is retained while your account is active
• Inactive Accounts: Data may be retained for up to 2 years after account deactivation
• Legal Requirements: Some data may be retained longer to comply with legal obligations
• Aggregated Data: Anonymous, aggregated data may be retained indefinitely for analytics